From Change to Success

Why this mattered

Working with Gordon and the Darling's team was a breath of fresh air. From the outset, Gordon was clear about the direction of travel and quickly recognised that lasting change depended on bringing his teams along on the journey.

Dedicated super-user training gives pharmacy teams the opportunity to step away from the
pressures of daily practice and focus on how they want their business to operate in the future. It
creates the space to reflect on existing processes, build confidence in new ways of working and fully understand the value that connected solutions, expert support and partnership can bring.

Although releasing teams from branch requires planning and investment, Darling's recognised the importance of investing in people. The result has been stronger adoption, greater confidence, happier teams and a business better equipped to unlock the full benefits of connected solutions.

"Investing in people is priceless. Teams feel recognised, supported and empowered, and that confidence translates into better adoption from day one."

Maureen Downie Customer Success Manager, Cegedim Rx

More Than a PMR

This isn't really a PMR story. It's not even just a Scan Driven Dispensing Journey story. It's a story about what happens when a pharmacy commits to change, invests in its people and embraces a fully connected pharmacy business solution.

Darling's has adopted and embedded Pharmacy Manager, Scan Driven Dispensing, CRx Services, Intelligence and Display, creating a connected foundation that supports safer dispensing, stronger service delivery and sustainable business growth.

The cumulative impact has been significant. More time for patients and clinical activity, safer and more consistent processes, happier teams, better visibility of performance, elevated marketing that drives awareness and footfall, and the capacity to grow NHS and private services.

See How Super-User Training Makes Change Stick

Dedicated super-user training gives pharmacy teams the confidence to embrace change, maximise their technology investment and return to branch ready to unlock the full value of connected solutions. 

"Our systems have given us more time back. We're able to communicate better with patients, collaborate more effectively as a team, and dedicate more time to delivering private services that simply weren't possible before."