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Customer Story

From Dispensary to Neighbourhood Health Hub

How a 20-year partnership with Cegedim Rx is helping Nimo Pharmacy create more capacity for patient care.

80%

Fewer Near Misses

Why this mattered

For more than 20 years, Nimo Pharmacy has partnered with Cegedim Rx as its business has evolved. Today, Pharmacy Manager and CRx Services and Intelligence help the family reduce manual processes, improve patient safety and create more time for NHS and private clinical services.

Now, with the next generation joining the family business, those connected solutions are supporting a modern way of working while preserving the personal care the pharmacy has always been known for.

 

"The scanning is the best thing we have ever done in this pharmacy. It is fast, efficient and gives more time for good patient care."


Prem, Lead Pharmacist & Partner, Nimo Pharmacy


 
Growing together for more than 20 years

As a family-run business, Nimo Pharmacy has always balanced trusted patient relationships with the need to run an efficient pharmacy.

Having worked with Cegedim Rx for more than two decades, the pharmacy has seen its software evolve alongside changing NHS services, increasing workloads and the growing role of community pharmacy.

For Prem, Pharmacy Manager remains the foundation of the pharmacy, helping the team adapt with confidence as the business continues to evolve.

 

Creating capacity for clinical care

As NHS and private clinical services have become a bigger part of community pharmacy, managing them efficiently has become just as important as dispensing.

CRx Services gives the team one connected way to manage service delivery, reducing administration, improving visibility and helping pharmacists spend more time with patients.

Combined with scan-driven dispensing, the pharmacy has created a smoother, safer workflow with less manual intervention and greater confidence across the team.

 

"It's saved us time and freed the pharmacists to do more and more clinical services."


Prem
, Lead Pharmacist & Partner, Nimo Pharmacy


 
Ready for the next generation

With Niral joining the family business, connected technology is making it easier to build confidence from day one while maintaining the high standards of care patients have come to expect.

Together, Prem and Niral represent two generations with a shared ambition: to continue evolving the pharmacy while keeping patients at the heart of everything they do.

 

More than a dispensary

For more than 20 years, Cegedim Rx has supported Nimo Pharmacy as it has grown and adapted to the changing role of community pharmacy.

Today, connected solutions are helping the team spend less time on administration and more time delivering clinical services their community increasingly relies on.

Technology hasn't replaced people. It's enabled them to focus on what matters most.

By creating capacity through connected workflows, Nimo Pharmacy is spending more time with patients, expanding clinical services and continuing its journey from dispensary to neighbourhood health hub.

 

"Get off the fence… it's amazing. It's simple to use and saves pharmacists and dispensers so much time."


Niral
, Trainee Pharmacist Technician, Nimo Pharmacy

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Inspired by Darling's journey?

If you're in the North East and would like to see what's possible for your pharmacy, Elaine Hall would be delighted to arrange a visit and share first-hand how Darling's embraced connected ways of working.

Not local? Speak to our team and discover how connected solutions can help create capacity, support growth and unlock more clinical opportunities for your pharmacy

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